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Downtowndoggy

Shipping Information

 Delivery across Australia are set prices determined by states..  To keep costs down, we selected "Australia Post" with all deliveries sent via Airmail.  This is a very reliable and cost-effective method. 

If you need faster delivery, we can certainly arrange that.  Just advise us in the "Additional Information" notes section when completing

We have included a standard charge for local, interstate and international deliveries. On making your selection email us your address and selection and we will give you a more accurate price. info@downtowndoggy.com  Dog Beds will incur extra charges dependent on weight/style delivery address.

*Our checkout will be in Australian Dollars

How long will it take?

Most international deliveries take between 6 and 10 days, but please allow up to 21 days from the time you made your order to the arrival of your package.

Order processing and dispatch -  Normally we have stock on hand to package and dispatch well within 24 hours of your online order.  But sometimes we will need to source from our suppliers, and that could take 3 to 5 working days.  In addition to the first email to you confirming your order, if there is going to be a delay we will notify you via email immediately.  We also send an email when your order has been dispatched.

Airmail delivery time - Airmail is not an express delivery service, but the expected length of time for your parcel to arrive in the US is 6-8 working days after dispatch.  Depending on your location, it can take a little longer, but on most deliveries it can be sooner.  Airmail arrives as quickly as the local service will allow, so we can't give you a definitive delivery time.

For deliveries within Australia, your package will arrive within 2-5 working days.

Note that Business Days do not include Western Australian public holidays or weekends.

When purchasing  from Australia and paying by cheque or money order, goods will not be dispatched until funds have been cleared.
In the event that some ordered items are on back-order, you will be contacted and given the option to select partial shipment of your order.
The shipping amount is not shown on my Shopping Cart

Shipping does not get added to your total until you are in the Checkout process.  We can't calculate your shipping costs until we know where you live, so first we need to ask for your address.  Then we display the total order, including the shipping charge.  Only after that point do we ask for your payment details. 

Refunds

Upon receipt of unused, saleable items, we will credit your credit card or post you a money order. Goods must be returned in excellent, as-new, "resaleable" condition.  Please respect goods that you return and include the original packaging.

Any and all postage costs are excluded from the refund. Buyer pays for return of goods back to 

Downtown Doggy,
31 Highland Drive
Terranora NSW 2486
AUSTRALIA

However all returned goods that are not in the result of our error will incur a re-stocking fee. For sized items, such as collars and coats, please try these on your pet before removing the tag. Please email us before returning goods.

 

 

 


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